Feedback and complaints
Your feedback helps me do a better job. Compliments, suggestions and complaints are all welcome.
Every piece of feedback is handled fairly and confidentially. Raising a concern will never affect the services you receive from me.
You are welcome to have a family member, friend or advocate help you, or speak on your behalf.
How to raise something with me
- Phone: 0425 292 605
- Email: steve@assuredcoordination.com.au
- The contact form
I will let you know I have received it within 2 business days, and I aim to resolve it within 21 days. I will keep you updated along the way.
If you're not happy with the outcome
If you're not happy with how I handled it, or you would rather not raise it with me, you can contact the NDIS Quality and Safeguards Commission.
- Phone: 1800 035 544 (free call from landlines)
- Online: make a complaint on the NDIS Commission website
Making a complaint to the Commission is free, and you can do it anonymously.